Patient-Centered Connected Care: Process

Purchase the standards and guidelines through the NCQA Store.

You also sign program agreements and submit information for the eligibility check.You can order an online application here.

A series of questions about how your site operates determines the number of eligible entities and the number of survey tools required. After you answer these questions, NCQA will
schedule a kick-off call to review your organization’s recognition process.

Your submission of the eligibility check will result in a call with NCQA. At this stage, you will be assigned a point-of-contact at NCQA who can answer questions about the application or the survey and help you with general questions about the standards and guidelines. In addition, you may need to answer additional questions about your organization’s structure to confirm the number of eligible entities and survey tools required.

Submit the final application, the site information worksheet, the signed program agreement and the Business Associate Agreement at least 10 days before your survey date.

You will also pay your survey fee at this time.

Multiple sites with different systems or policies and procedures may need more than one survey tool.